Introduction
This article will show you how to deal with refunds, i.e. when a club member was overcharged by accident. By making the refund, you will be able to return the overcharged payment to the club member.
- This article will show you how to issue a refund for an already finalized transaction.
- This article will be helpful to PG Champion, Sales Manager, Club Manager, Club Owner and in some cases the Front Desk staff.
Instruction
1. Log into the POSweb and select the POS Transactions tab (the cart icon).
2. Click on the Payments button on the right side.
3. You will see options to choose the Station on which the payment was made, payment dates and user which made the transaction.
4. Click on the Refund button on the right side.
5. A list of products that have been bought during this transaction will be displayed. Select the Products that you want to refund and proceed by clicking Refund selected or Refund all if you wish to choose all of the products.
6. You will see available ways of refund and type of refund. Choose the correct options and proceed.