Introduction
If your club members have experienced issues with Straal payment processing, this article is for you. Check the description below, identify the issue you are dealing with and follow the instruction to find the right solution.
Instruction
What are the most common issues while using Straal?
1. Payment has been rejected
This is one of the most common issues while payment processing. When the card payment has been refused, it is important to be able to read the rejection codes. The explanations of the individual codes come directly from the payment provider. Understanding the individual rejection codes will allow you to thoroughly explain to the club member what has happened and to find possible solution.
1. Check Straal refusal codes to identify the issue - you can find them here.
2. Go to the PGM to find card payment rejection codes. You can find them in several places:
- Clients -> Clients -> Club members -> Member profile -> Interactions [here: old Member Profile]
- Finances -> Electronic Payments -> Payment Cards -> Booking
- Finances -> Electronic Payments -> Payment Cards -> Results
- Reports -> All -> E-Payments Log
3. Now, you may explain your club member the reason for payment rejection and seek alternative solution, i.e. changing payment method.
4. Also, see the information below to get more details:
- During retry, member’s status in PerfectGym is still „Waiting for payment”.
- In case of unsuccessful collection (after re-try), member’s status in PerfectGym is „Debt”.
PerfectGym allows for sending automated e-mail/SMS to members with unsuccessful payment. See: PGM -> Automation Center event -> Online payment has been completed with errors.