How to change transaction status when no receipt is printed on POSweb?

Introduction

This article will show you how to manually change the transaction status when no receipt was printed on the card terminal, but the payment has been done. Follow the instruction below. As a result of your action, the transaction will be displayed on the POSweb and you will be able to print the receipt. 

Before you start 

• Check first, if your system permissions allow you to use Power Tools. If you see it in the Settings menu, all is correct. Otherwise, you have to change your system permissions to make it available. 
• Also, read the article on unprocessed payments on POSweb, as you might find some useful ideas there on the receipt printing failure reasons.

Instruction 

1. Go to the PGM-> Settings -> Support Tools -> Receipts
2. Look for a particular date, club, stand and amount. 
3. Select the "..." icon at the end of the line and mark the Set as paid option. 
4. Now, the transaction status has changed into Paid.
5. Check if the transaction is visible on the POSweb and print the receipt. 

• If you are not sure of the effect, read this article to confirm, if the result of your action is correct. 
• If you experience further problems, contact the Perfect Gym Support Team.