Introduction
Recurring direct debit (DD) payments depending on the payment provider can be half a manual process. If integration involves third-party step, eg. Client sends files to the bank manually to collect payments, then this PGM feature allows to upload a result file into the system, to reflect processing on merchant side.
This article will guide you step by step through this process.
Before you start
This article describes how to manually process direct debit response. To create direct debit request please read this article first. Also, if you are not sure what direct debit is, read the article about payment methods.
Once you have set up payment provider for DD and have generated payment requests ready to process, you can follow next steps described below.
Instruction
STEP 1
Downloading the request file, sending it to the payment provider and receiving response file
1. Go to PGM → Finances → DirectDebit
2. Select File download from the menu on the left.
Here, you will find the files that include payment details of club members that are necessary to collect payments by your bank.
3. Select the request file and click on the Download file button
4. Send the downloaded file to your payment provider.
5. When you get the response file, you can continue with instructions in STEP 2.
STEP 2
Uploading the response file and matching it with requests
Go to PGM → Finances → DirectDebit and select the File upload from the menu on the left.
1. Select your payment provider.
2. Attach response file(s) by clicking on the Browse button.
3. Select the requests that should reflect this response.
If you do not see an option to upload a request, you can skip this step. In that case, transactions will be matched automatically.
If the response file you received matches exactly one request file, you do not have to select specific DD request. Otherwise, select the previously generated requests that should be connected with the response.
4. Click on the Upload button.
5. After successful upload, you should see a new record in the table below with newly added file. Otherwise, refresh the browser.
Depending on the payment provider, the response file may include successfully processed transactions, failed transactions, or both successfully and failed transactions combined in one file. If you are using one of those payment providers, Additional step is required.
Additional step
1. Go to PGM → Finances → DirectDebit
2. Select the File download from the menu on the left.
3. Click on Missing Ok or Missing Deny depending on which transactions are not present in the file to finish processing of the whole batch.
If all steps are successfully completed, transactions within selected booking will be settled according to received payment details.
Troubleshooting
If any errors occur during the upload, it may be that the response file you received is not correct with the provider's format, or the file is corrupted. In that case, contact your payment provider.