Introduction
This is a problem fixing article regarding lack of possibility to buy a product or service on Client Portal. It's connected with below information only! This article will be helpful to PG Champion, Administrator, Sales Manager, Club Manager and Club Owner.
Current debit is [...]. Allowable debit is [...], can't use [...] payment amount.
Why does it pop up at all?
It's directly linked with the PGM system architecture, when during a purchase the system firstly creates a debt for the price of a Product/ or Service and, in the next step, this debt has to be settled.
Solution
The value of the debt is defined in the Payment plan configuration page, of a given Payment Plan, which was assigned to the given member.
1. Go to the PGM system -> Sales -> Payment plans
2. Select the specific Payment plan and set the Allowable debit amount.
Please remember - the allowable debit value needs to be entered with minus
Important to remember
- When debt is created? - Right after member clicks on the Buy button on Client Portal, the debt is created and the Product (unpaid) assigned to the Member profile.
- If the transaction is interrupted, the online payment gateway closed, or the transaction expired, the Product or Service will be still displaying on Member profile!
- Unpaid Product can be deleted automatically after a defined time from the moment the payment was initiated. If you want to use this option, contact the Perfect Gym Support Team to set it up for you.