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Report - Notification Summary

Updated

Introduction

This report will summarise all email, SMS and push notifications that were sent within a date period from Automation Centre, manual notifications and newsletters.

Before you start 

To access this report, please add the following employee permissions to the suitable employee roles in PGM -> Clubs -> Employee permissions.

  • Reports
    • Members
      • Notification Summary

Feature description

To access the report, go to PGM -> Reports -> All.

Reports

Either using the search filter, type in Notification Summary or select the Members tab and find the report.

In the report filters, the below filters are present.

  • Club - Select which club/s this report will generate. If left blank this will select all clubs your employee profile has access to.
  • From / To - Select the date range the report will filter.

Press XLSX to generate the report.

Report Extract

The report will open with multiple tabs. A details tab will look at all notifications between the date range selected, and summary tabs to combine the totals based on different key attributes.

Detailed Report

This will display a list of all notifications sent between the dates selected for the clubs selected.

  • NotificationId - Unique Id sent to club member.
  • MessageOriginatedFrom - Location from which the notification was sent from:
    • Automation Centre - All notifications automatically generated from PGM->Automation Centre->Automation Rules
    • Newsletter - All notifications generated from PGM->Marketing->Messages (newsletter)
    • Manual Notification - CRM/User Profile - All messages manually created in either the club member profile or CRM user profile using the Send Email/SMS button.
    • Manual Notification - Other - Any other messages not created from above.  This may include manual payment gate links generated from the club member profile.
  • DefinitionName - Name of the automation centre rule used to send the notification.  If this is a newsletter, this is the newsletter name.
  • Created time - Created time of the message.  This may not be the send time (use LastProcessingDate column)
  • UserHomeClubName - Home club of the member.  This may not be the same location the notification was sent from.
  • NotificationSentUserNumber - User number of the club member that the message was sent to.
  • NotificationSentFullName - Full name of the club member that the message was sent to.
  • RecipientType - In Automation Centre, there are multiple types of users that the message can go to. For this report, we are only looking at the following options:
    • User - To the club member directly.
    • ParentUser - To the parent of the club member.  
    • LegalGuardian - To the legal guardian of the club member.
      Newsletters and Manual Notifications will always go to the user.
  • NotificationAboutUserNumber - User number of the club member that this notification was about. 
    This will only be different to the field NotificationSentUserNumber where the RecipientType is either ParentUser or LegalGuardian.
  • NotificationAboutUserName- Full name of the club member that this notification was about. 
    This will only be different to the field NotificationSentUserNumber where the RecipientType is either ParentUser or LegalGuardian.
  • Channel - The format of the message. This could be set as Email, Push or SMS.
  • To - Email Address / SMS mobile number of the user.  This will be blank if push notification is used.
  • Subject - Subject line of the message.
  • LastProcessingDate - Last processing date of the message.  This is when the message was sent.
  • DeliveryAttempts - How many delivery attempts were made to send the message.
  • Status - Status of the message to confirm if sent or failed.
  • FromEmail - From Email address of the sender.
  • FromName - From name of the sender.
  • StatusReason - Information on why the notification failed to send (if applicable).

Summary Report By Channel / Summary Report By Type

These two tabs summarise the total number of notifications sent by channel, or by type (message originated from).

Delivery Failure

This displays a list of members who failed to receive the notification due to an incorrect/invalid phone number or email address.

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