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Report - Absence in club

Updated

Introduction

This article will familiarize you with the Absence in club report which can be generated in PGM. Your specific Perfect Gym license will determine the reports available to you.

  • Absence in club report indicates members, who have not visited your club for a specified period. By monitoring this report you can improve retention and decrease the probability of leaving.
  • This article will be helpful to PG Champion, Administrator, Finance & Accounting, Sales Manager, Club Manager, Club Owner and Front Desk staff reporting day fiscal closures. 

Before you start 

Depending on your system permission, you may not be able to view some reports for security reasons. You can modify the visibility of these reports within System Permissions. Contact your PG Champion to modify the visibility and the system permissions for a given report. 

Instruction 

1. To access the report, go to PGM -> Reports -> All.

2. Find the Absence in club report by either using the search filter or selecting the Access Control tab.

3. This will display the filters that can be used to generate the report:

  • Club - select which club/s this report will generate.
  • Choose the date to which you want to generate the Absence in club
  • Select the last visit range:
    • exact - members absent on the selected date,
    • before - members absent in the club before the selected date,
    • after - members absent in the club after the selected date until now.

4. Press XLS to generate the report.

Screenshot 2026-06-11 at 15.14.27.png

Report Extract

The system will generate the report with a detailed list of all contracts based on the filters used.

  • Column A - User number
  • Column B - Full name
  • Column C - Membership Status - status of the contract.
    • Live - membership is current.
    • Cancelled transfer - membership is ended, and the member had a home club transfer within the contract.
    • 10DMB - 10 Days Money back - this status refers to the contract being cancelled within X days of the contract sign up date. This value can be changed, please contact support using the GetSupport module to enquire about how to get this value changed.
    • Not started - contract start date is greater than today's date.
    • Freeze - contract is currently frozen.
    • Cancelled - contract end date is in the past
  • Column D - Last visit - date of member's last visit in the club.
  • Column E - Start date - day of contract's start date.
  • Column F - Mobile number
  • Column G - Email
  • Column H - Access rules - Access rules currently set on the contract.
  • Column I - Payment plan - information about member's payment plan.
  • Column J - User groups 
  • Column K - Consultant employee - the name of the employee associated with the contract.
  • Column L - Current Guest Rate 
  • Column M - Previous Guest Rate 

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