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Automation Rule: User Has Attended Class

Automation Rule: User Has Attended Class

This rule triggers automatically at the moment a member's attendance is recorded for a class. It’s the perfect tool for engaging with members immediately after their workout, allowing you to send follow-up messages, request feedback, or even award loyalty points for their visit.

  • Engage After Class: Automatically send a "thank you for coming" message or a feedback survey right after a class finishes.
  • Award Loyalty Points: Instantly reward members with loyalty points for every class they attend, encouraging repeat visits and building loyalty.
  • Promote Future Classes: Use the post-class message to inform members about upcoming workshops or other classes taught by the same instructor.
  • Enhance the Member Experience: A timely, personalized follow-up message provides a professional touch and shows members you value their participation.

Before You Start

Follow these steps to set up the notification rule.

  1. Navigate to PGM -> Automation -> Automation Rules.
  2. Press 'Add automation rule' to create a new rule.
  3. In the pop-up window:
    • Name: Create a unique name for the rule (e.g., "Post-Class Thank You & Survey").
    • Action: Select 'Notification' (or another action like awarding loyalty points).
    • Event: Select 'User has attended class'.
  4. A new window will open. In the Conditions section, you can add rules to control when the action happens. For example, you could set a condition to only send a feedback survey for a specific [CLASS_CATEGORY] like "Yoga".
  5. In the Action section, choose how to send the message:
    • Email: Sends a formatted email. You will need to enter a "From email" and "From name".
    • SMS: Sends a text message to the member's mobile phone.
    • Push notification: Sends a notification to members using your club's mobile app.
  6. Under Notification Recipients, select who should receive the message. For this rule, you will send the notification to the User (the club member).
  7. In the Notification Content section, create the message that will be sent.
    • For Email, select a language, add a subject line, and design an engaging email body using the tokens below.
    • For SMS and Push notifications, select a language and write a concise message.

Available Information (Tokens)

You can use "tokens" to automatically pull specific information about the member and the class they just attended into your messages. This rule does not have any unique tokens; its power comes from combining the following standard details.

Member Information

  • [USER_FIRST_NAME]: The member's first name (e.g., "John").
  • [USER_LAST_NAME]: The member's last name (e.g., "Smith").
  • [USER_NAME]: The member's full name (e.g., "John Smith").
  • [USER_EMAIL]: The member's email address.
  • [USER_PHONE_NUMBER]: The member's mobile or primary phone number.
  • [USER_NUMBER]: The member's unique ID number.
  • [USER_NUMBER_QRCODE]: A scannable QR code image of the member's ID number.
  • [USER_HOME_CLUB_NAME]: The name of the member's primary gym location.

Class Information

  • [CLASS_NAME]: The name of the class the member attended (e.g., "Yoga Flow", "HIIT Circuit").
  • [CLASS_CATEGORY]: The category of the class (e.g., "Cardio", "Mind & Body").
  • [CLASS_CLUB_NAME]: The name of the club where the class was held.
  • [INSTRUCTOR_NAME]: The name of the class instructor.
  • [CLUB_ZONE]: The specific area in the club where the class took place (e.g., "Studio 2").
  • [CLASS_DATE]: The date of the attended class.
  • [CLASS_START_TIME]: The start time of the attended class.
  • [CLASS_END_TIME]: The end time of the attended class.

Example Output

Here is an example of a follow-up email that could be sent to a member using this rule.

Subject: Great to see you at [CLASS_NAME] today!

Message:

Hi [USER_FIRST_NAME],

Thanks so much for joining [INSTRUCTOR_NAME] for the [CLASS_NAME] class today at [CLASS_CLUB_NAME]. We hope you had a great workout!

Your feedback is really important to us and helps us make our classes even better. If you have a moment, we'd love to hear what you thought.

(Link to a 1-minute survey would go here)

Enjoy the rest of your day, and we look forward to seeing you again soon!

Best regards,

The Team at [CLASS_CLUB_NAME]

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