Introduction
For clubs looking to open new locations or replace equipment, we offer professional services tailored to meet your needs. Whether you're setting up a new club from the ground up or upgrading equipment in an existing location, we can assist with a variety of tasks. These services are available as paid, professional engagements.
Before you start
To receive a quote for these services, please submit a request through the Get Support module in PGM. When submitting a ticket, we ask that it be completed with at least 14 days’ notice. This allows us sufficient time to assess and plan the service. Tickets submitted on shorter notice may not be executed on time.
Ticket Submission Requirements:
To place an order, please contact one of our Support Team Agents. You will be asked to fill in the Change Request form, and it will be a binding document for further actions taken by the Perfect Gym Support Team.
To ensure we provide an accurate quote and deliver the services efficiently, please include the following information in your ticket:
- Service details: Specify whether you're opening a new club or replacing equipment.
- Equipment model, quantity, function and location on site: Include the model and number of units you need assistance with, as well as a short description of what it does and where (e.g. "exit scanner back door", or "payment terminal POS reception".
- Serial numbers: This helps us verify equipment and ensure compatibility.
- Static IP address of each device: the IP address must be static to allow for proper configuration with PG software.
- Additional details: Any specific requirements or preferences for installation or replacement.
Please note that not all services may be available depending on location and timing. For this reason, early submission is encouraged to confirm availability.