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PGM
Club Management
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- Check Club information and opening hours.
- Check details of the Company related to a specific club.
- Make sure you share the logins to the PGM system and that all your employees have the correct system permissions assigned.
- Check if you assigned employee memberships connected and entrance cards if they use the general access control point installed in the club.
- Check if all payment plans for a specific club have the right prices, taxes & possible payment methods.
- Make sure that all the employees know the first point of contact - PG Champion / System Administrator in case of any assistance is needed.
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- It will be visible on Client Portal & Mobile Applications.
- It is connected to receipts and invoices.
- Your employees need to log in to PGM and check dedicated options / limited options.
- Your employees need to enter the club.
- Configuration of payment plans, including the prices and taxes and all settings will affect adding memberships in POSweb and in other applications as well.
- System administrator / PG Champion is responsible for transferring knowledge about Perfect Gym software to the employees and understands the configuration of the system.
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PGM
Automation Center |
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Automation center is available for new and existing members and communication is set up for the email channel.
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Automation center is available for new members and communication is set up for the push notification channel if you have the Mobile App.
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Automation center is available for new members and communication is set up for the SMS channel.
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Your guests and members will not receive dedicated e-mails, i.e. welcome e-mails, bookings confirmations and payment links.
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Your guests and members will not receive dedicated push notifications, i.e. bookings confirmations.
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Your guests and members will not receive SMS from your club.
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PGM
Payments |
- Make sure you know how to generate your recurring bookings for the members with a payment source set up as a credit card.
- Make sure you know how to generate your bookings for the members with the payment source set up as a direct debit account.
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- You need to generate the bookings to cover payments that were processed with saved credit cards.
- You need to generate and process the bookings to cover direct debit payments.
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PGM
Reports |
- Make sure you reviewed all the data you need for end of the day / new members / end of the month and you can find them in dedicated PG reports,
- Adjust your PG manager dashboard with needed widgets,
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- Some of the data may be split into different reports
- Adjust your PG manager dashboard with needed widgets,
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Access control / Entrance to the Clubs
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- Make sure that computer on which the Access Server is installed and switched on. DO NOT turn it off during your business hours!
- Make sure that you tested the entrances with cards or QR codes. We also recommend testing some random cards to make sure that the access server works properly.
- Make sure your Team knows what to do in case of the unsuccessful entrances of your members.
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- In case of switching off the computer, the access control will not work.
- With a test, you will make sure that all access rules and payment plans' details were configured correctly and you will get familiar with how your access points work.
- In case of unpaid contracts, wrongly assigned payment plans or expired QR code scans will be unsuccessful.
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POSweb Application / Reception
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- Make sure you share the logins to the POSweb and that your employees know how to log in and restart the Device Integrator,
- Make sure that all products sold on-site are added to POS panels and have the correct prices and taxes set.
- Make sure that all products are added with current states to the warehouse.
- If you have discounts for products and vouchers, make sure they are available, i.e. Discounts for employees.
- All products have bar codes assigned, if you want to use these options during onsite sales.
- Make sure that employees know how to manage bookings for classes, PT and facility bookings on dedicated calendars.
- Make sure that employees know how to proceed with sales of the memberships.
- Make sure your employees know how to proceed with the refunds.
- Check if your Team knows how to close the shift or day.
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- Your Reception Team needs to know how to log in to the POSweb application.
- You can sell your products at the correct prices and taxes.
- You will not be able to sell countable products (configured as products) without this action.
- You will not be able to proceed with discounts or vouchers at the reception.
- You will not be able to scan the barcodes of products during the sales.
- Bookings for classes, personal training sessions and facility bookings will not be processed.
- You will not add new members to the club.
- As a part of basic operations, your team should be able to process refunds in case of mistakes or customer claims.
- Closing a shift and day is a basic operation to check the cash flow in your club.
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| POSweb Application / Connected devices |
- Make sure your reception employees know how to assign the card to new members or when it is lost or needed to be changed, etc.
- All devices are connected and tested, i.e. receipt printer and barcode/card scanners. Please print some test receipts after installation.
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- In case of new members or card losses or damage, you need to assign a new card to your customer, so they can enter the club.
- Your Team knows how to use the devices connected to the POSweb station.
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