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How to use Perfect Bot in the Get Support Module?

Updated

Introduction

Perfect Bot gives you a reliable, always-on support entry point. It delivers instant answers 24/7, reduces waiting time, and removes dependency on office hours or regional availability. Try it today by visiting the Get Support module and clicking Open Chat!

  • This article will show you how to use Perfect Bot, Perfect Gym’s AI-powered chatbot. You’ll understand how to access the bot, and interact effectively with it.
  • This article will be helpful for PG Champions

This feature is available only for non-enterprise clients.

Before you start 

To use Perfect Bot, ensure the following:

  1. You have access to the Get Support module in Perfect Gym Manager.
  2. Familiarize yourself with how the Get Support module works. For more details, refer to the Get Support in Perfect Gym.

What can you expect from Perfect Bot? 

⏱️ Instant responses: Perfect Bot is designed to provide quick answers to your questions so you can get the help you need, when you need it. 

 📖 Knowledge Base answers: Using our extensive Knowledge Base, Perfect Bot delivers accurate, detailed information to help you resolve issues faster. 

♾️ 24/7 availability: Perfect Bot is always online, ready to assist you—any time of day, any day of the week. 

🤩 Easy to use: With its user-friendly design, Perfect Bot helps you find answers with minimal effort. 

🚀 Issue escalation: If Perfect Bot can’t resolve your issue, it will automatically create a case for our Support Team to take a closer look. 

🤓 Continuous improvement: Perfect Bot is always learning! The more you use it, the better it gets at understanding your needs and offering even more accurate support. 

Instruction

1. How to Access Perfect Bot

Follow these steps to access and use Perfect Bot:

  1. Log in to Perfect Gym Manager (PGM).
  2. Navigate to the Get Support module.
  3. Click on the Open Chat to start the conversation. 

Hints

DO's

✅ Simplify your questions: Describe your question in a simple but comprehensive way.

✅ One question at a time: This helps Perfect Bot respond faster and more accurately. 

✅ Rephrase when needed: If Perfect Bot asks, try asking your question differently. 

✅ Use Perfect Bot often: Your interactions help us improve its responses over time.

✅ Use Perfect Bot to open a ticket: If Perfect Bot cannot resolve your issue, then please continue with the conversation and communicate clearly if the issue is not resolved by the end of the chat. The process will automatically be guided to create a ticket with the full chat history visible for our human support agents. Be precise and provide all necessary details and information when guided to by the bot.

DON'T

❌ Include personal data: Avoid sharing membership numbers or any personal details with Perfect Bot – the chatbot will not be able to relate to such information. You can add these when updating a case in Get Support. 

❌ Case status updates: Perfect Bot doesn’t have access to case status in the ticketing system. To check on an existing case, simply message within the active case in Get Support. 

❌ Escalate without providing details: Always provide a clear description of the issue, even if Perfect Bot cannot resolve it for you. This way, when a Support ticket is created, it will contain all necessary information for our human agents to understand the issue and support you on it.

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