Automation Rule: User Has Booked Class

Automation Rule: User Has Booked Class

This rule automatically sends a notification the moment a member books a spot in a class. It's the perfect way to provide instant confirmation, deliver essential class details, and even share links for online sessions, ensuring your members feel confident and prepared.

• Confirm Bookings Instantly: Provide members with immediate peace of mind by sending a confirmation email with all the class details right after they book.
• Perfect for Online Classes: Automatically include a unique streaming link in the confirmation, making it simple for members to join virtual classes.
• Reduce No-Shows: A timely confirmation message also serves as a valuable reminder, helping to ensure members remember to attend.
• Reward Proactive Members: Use this event to automatically award loyalty points to members just for booking a class, encouraging them to plan their workouts.

Before You Start

Follow these steps to set up the notification rule.

1. Navigate to PGM -> Automation -> Automation Rules.
2. Press 'Add automation rule' to create a new rule.
3. In the pop-up window:
   • Name: Create a unique name for the rule (e.g., "Class Booking Confirmation").
   • Action: Select 'Notification' (or another action like awarding loyalty points).
   • Event: Select 'User has booked class'.
4. A new window will open. In the Conditions section, you can add rules to control when the notification is sent. For example, you could set a condition based on the [CLASS_CATEGORY] to send different confirmation messages for different types of classes.
5. In the Action section, choose how to send the message:
   • Email: Sends a formatted email. You will need to enter a "From email" and "From name".
   • SMS: Sends a text message to the member's mobile phone.
   • Push notification: Sends a notification to members using your club's mobile app.
6. Under Notification Recipients, select User to send the confirmation to the club member.
7. In the Notification Content section, create the message that will be sent.
   • For Email, select a language, add a subject line, and design a clear confirmation email using the available tokens.
   • For SMS and Push notifications, select a language and write a concise confirmation message.

Available Information (Tokens)

You can use "tokens" to automatically pull specific information about the member and their newly booked class into your messages.

Member Information

• [USER_FIRST_NAME]: The member's first name (e.g., "John").
• [USER_LAST_NAME]: The member's last name (e.g., "Smith").
• [USER_NAME]: The member's full name (e.g., "John Smith").
• [USER_EMAIL]: The member's email address.
• [USER_PHONE_NUMBER]: The member's mobile or primary phone number.
• [USER_NUMBER]: The member's unique ID number.
• [USER_NUMBER_QRCODE]: A scannable QR code image of the member's ID number.
• [USER_HOME_CLUB_NAME]: The name of the member's primary gym location.

Class Information

• [CLASS_NAME]: The name of the booked class (e.g., "Yoga Flow", "HIIT Circuit").
• [CLASS_CATEGORY]: The category of the class (e.g., "Cardio", "Mind & Body").
• [CLASS_CLUB_NAME]: The name of the club where the class will be held.
• [INSTRUCTOR_NAME]: The name of the class instructor.
• [CLUB_ZONE]: The specific area in the club where the class will take place (e.g., "Studio 2").
• [CLASS_DATE]: The date of the booked class.
• [CLASS_START_TIME]: The start time of the booked class.
• [CLASS_END_TIME]: The end time of the booked class.

Online Class Information

• [STREAMING_LINK]: The unique, clickable link for the member to join an online or virtual class. (This will only be populated if the class is set up for streaming).

Example Output

Here is an example of a confirmation email for an online class using this rule.

Subject: You're booked! Get ready for [CLASS_NAME]

Message:

Hi [USER_FIRST_NAME],

Great choice! You're all booked and ready to go for your upcoming class.

Here are the details for your booking:

• Class: [CLASS_NAME]
• Instructor: [INSTRUCTOR_NAME]
• Date: [CLASS_DATE]
• Time: [CLASS_START_TIME]

This is an online class. To join the session, please use the link below:

[STREAMING_LINK]

We recommend joining a few minutes early to make sure your connection is working.

We can't wait to see you there!

Best regards,

The Team at [CLASS_CLUB_NAME]