Introduction
In the Perfect Gym Go mobile application, your members can easily book or cancel classes, as well as manage their bookings.
- In this article, you will learn how to book and cancel classes in the Perfect Gym Go mobile application.
- This article will be helpful for PG Champions, Club Managers, and Fitness Instructors
Before you start
Remember, that your club needs to offer classes for online booking via the PG GO app. This feature has to be configured first.
Instruction
How to book classes in the PG GO app?
1. Open the application. Go to Class booking.
2. Filter classes. You can open filters screen by clicking the funnel icon.
You can filter classes in different ways:
- by favourite clubs
- by favourite trainers
- by favoutire classes types
- by selected clubs.
You can read more about favourites here
By default classes are shown for your home club.
3. Search your classes. You can scroll the class list and use the search (the search box filters classes by class name and instructor).
Mind that club members using the app can by default see available classes 13 days ahead. This is by design and cannot be changed.
4. View the class status.
Your class can be:
- ready to book
- already booked
- open - i.e. no booking required
- Almost booked out
- booked out, but offering waiting list
- booked out
5. View basic class details:
- Class date and time
- Club and Zone
- Class rating (if enabled)
- Description
- List of people who have already booked (if enabled)
- Instructor
6. Sign up for the class by clicking on the "Plus" button and confirm it.
If the booking fails you will receive an error message. If this is a common issue such as lack of a product or expired contract you will see it in the message.
Note: not all messages will give the exact reason for booking failure. Club members need to contact the club in case of any problem.
After booking, the class will be highlighted on the list and will appear on the dashboard.
Special cases:
- If the class is open i.e. no booking is required then there will be no button
- When the class is full but offers a waiting list then the user can sign up but just for the waiting list.
If you want your profile to be visible among the people who have already booked the class you will need to go to your privacy settings and allow your profile to be shown on the class details.
If you signed up for the waiting list you will need to refresh the status from time to time. You might also receive a notification that will inform you that you are signed up to the main list.
7. You can cancel your booking by clicking on the "Cross" button on the list or class details:
8. Rate the class (if rating enabled). After you attend a class you should be able to rate it.
9. You can also see your class visit in the activity history.