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Troubleshooting - Cannot book into class on PGM

Updated

Introduction

There may be times where a club member cannot gain access to a class, listed below are the most common reasons why.

Instruction

There may be issues with a club member not being able to book a class, listed below are the error messages and how to resolve them.

  • Current debit is $0.00. Allowable debit is $0.00, can't use X payment amount - The member has reached their allowable debit amount.
    • For members with contracts - Go to their payment plan in PGM->Sale->Payment plans or click on the name of the contract in the club member profile in contracts tab, and check the allowable debit field. This needs to fees
    • For guests - Please contact support using the get support module to change the amount to a larger amount.
  • Booking blocked for user - The club member has a block on their account due to missed classes or the block manually added. 
    • To remove this block, go to club Member profile main page, press orange dots next to “Creating new bookings blocked”
  • Booking in zone not allowed
    • Check if System Settings->Bookings->Class Booking Limits->Membership Restrictions->Use Zone Restrictions is ticked
  • Booking with debit not allowed
    • Check if System Settings->Bookings->Class Booking Limits->General Restrictions->Is debit not allowed is ticked
  • Booking without active contract not allowed 
    • Check if System Settings->Bookings->Class Booking Limits->Contract Restrictions->Is no contract allowed is ticked
  • Daily booking limit reached - The club member has reached the limit on how many classes they can book in one day.
    • Check quantity in System Settings->Bookings->Class Booking Limits->Daily limits->Daily booking limit
  • Global booking limit exceeded - The club member has reached the limit on how many classes they can book in advance. 
    • Check quantity in System Settings->Bookings->Class Booking Limits->Basic limits->Class booking limit. If using limits set in PGM->Classes->Class Categories, this will override system setting.
  • Guest user booking limit reached
    • Check the capacity of the class - guest limit
  • It is not allowed to book multiple events per day at the same time
    • Club member has currently booked another class at the same time.
  • Not meeting age requirements
    • ​​​​​​​In PGM->Classes->Class Types an age group is attached to class, in PGM->Classes->Age limits validation rules is ticked.
  • Not meeting skill requirements
    • ​​​​​​​In PGM->Classes->Class Types. Activity category and level is attached to class, in PGM->Classes->Activity Categories validation is ticked on the category.
  • Standby list limit reached - Standby capacity of class has exceeded capacity. 
  • Unfortunately, your membership does not allow booking for this class - Selected memberships and access rules may not allow class booking.
  • User booking limit reached - ​​​​​​​Club member has reached the amount of bookings they can do.
  • User has no product which allows booking - Club member requires a product (bookingevent) to book the class, they do not have one on their profile.
  • You are trying to book this class too early - ​​​​​​​There is a window on when a club member can book into the class. 
    • This is set up in System Settings->Bookings->Class booking->Max hours to book in advance (Members) / (Guest)
  • You are trying to book this class too late - There is a window on when a club member can book into the class as bookings have closed X time before class starts. 
    • This is set up in System Settings->Bookings->Class booking->Max time after event start to lock booking
  • Your membership does not allow to book classes in those hours - The club member is trying to book a class which is outside the hours set in the access rule.

 

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