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Resolve Booking-Related Problems Affecting Multiple Clubs

Updated

Introduction

In this article, you will learn how to identify and resolve booking-related issues that impact multiple clubs within the Perfect Gym Manager system. This guide will help ensure seamless class reservations and prevent disruptions to club operations.

  • This article will be helpful for PG Champions, Support Agents, Club Managers and Administrators

Before You Start

Before troubleshooting booking issues across multiple clubs, ensure you have checked the following:

  • System permissions related to bookings are correctly configured.
    Go to PGM->Clubs->System Permissions. Find the following permission:    

    • System administration
      • Time table
      • Classes groups
      • Facility booking

  • Class categories and types are properly assigned. Learn more.

  • Employees handling bookings have the necessary permissions.

  • Club zones and time table settings are aligned with class configurations. 

  • Members have valid products allowing them to book classes.

Fast Lane

  1. Verify member booking permissions - check if members have the correct membership or product allowing them to book classes.

  2. Check club settings - ensure booking settings are uniform across all affected clubs.

  3. Inspect class and time table configurations - validate if class categories and time table settings are correctly set.

  4. Review booking restrictions: Look into possible booking limitations such as max hours in advance or blocked users.

  5. Examine system logs - identify errors or inconsistencies in booking logs.

  6. Verify club zone settings - ensure zones are correctly assigned and available for booking.

  7. Contact support - if the issue persists, escalate the case to the Perfect Gym Support Team.

Instruction / Feature Description

1. Verify member booking permissions

If members encounter issues while booking classes, verify that their membership includes access to the booked class.

  • Go to PGM -> Clients -> Club Members.

  • Select the affected member and check their assigned membership plan.

  • Ensure the Product that allows booking is correctly assigned.

2. Check club settings

Booking-related issues might stem from inconsistent settings across clubs.

  • Navigate to PGM -> Settings -> System Settings.

  • Verify that booking configurations (such as max hours to book in advance) are set consistently.

  • Ensure that Club Zones are configured correctly for reservations.

3. Inspect class and time table configurations

  • Go to PGM -> Classes -> Time Table.

  • Check if classes are scheduled correctly, including date, time, and duration.

  • Verify if the class is assigned to the correct Club Zone.

  • Confirm that the trainer/instructor is assigned correctly.

4. Review booking restrictions

Certain settings may prevent members from booking due to configured limits.

  • Navigate to PGM -> Settings -> System Settings -> Class Booking Limits.

  • Review and adjust settings such as:

    • Maximum number of classes a member can book per week.

    • Blocked booking due to no-show policy.

    • Custom max hours to book in advance settings.

5. Examine system logs

System logs can reveal error messages related to booking issues.

  • Go to PGM -> Logs.

  • Search for any errors related to class booking failures.

  • Identify recurring patterns that may indicate misconfigurations.

6. Verify club zone settings

Incorrectly assigned zones may cause booking issues.

  • Go to PGM -> Clubs -> Reservations -> Zones.

  • Ensure the correct Zone is assigned to the respective classes.

  • Verify if Related Zones are properly configured.

7. Contact PG Support Team

If the issue persists after following the steps above:

  • Document the issue, including screenshots and error messages.

  • Reach out to the Perfect Gym Support Team for further assistance.

  • Provide details such as:

    • Affected club(s)

    • Affected members

    • Steps to reproduce the issue

Hints

  • If multiple members report the same issue, check system-wide settings rather than individual user settings.

  • If a single class is affected, review its time table configuration.

  • If members are getting a “No product which allows booking” message, confirm their product and membership settings.

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