Introduction
In this article, you will learn how to identify and resolve booking-related issues that impact multiple clubs within the Perfect Gym Manager system. This guide will help ensure seamless class reservations and prevent disruptions to club operations.
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This article will be helpful for PG Champions, Support Agents, Club Managers and Administrators
Before You Start
Before troubleshooting booking issues across multiple clubs, ensure you have checked the following:
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System permissions related to bookings are correctly configured.
Go to PGM->Clubs->System Permissions. Find the following permission:- System administration
- Time table
- Classes groups
- Facility booking
- System administration
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Class categories and types are properly assigned. Learn more.
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Employees handling bookings have the necessary permissions.
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Club zones and time table settings are aligned with class configurations.
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Members have valid products allowing them to book classes.
Fast Lane
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Verify member booking permissions - check if members have the correct membership or product allowing them to book classes.
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Check club settings - ensure booking settings are uniform across all affected clubs.
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Inspect class and time table configurations - validate if class categories and time table settings are correctly set.
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Review booking restrictions: Look into possible booking limitations such as max hours in advance or blocked users.
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Examine system logs - identify errors or inconsistencies in booking logs.
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Verify club zone settings - ensure zones are correctly assigned and available for booking.
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Contact support - if the issue persists, escalate the case to the Perfect Gym Support Team.
Instruction / Feature Description
1. Verify member booking permissions
If members encounter issues while booking classes, verify that their membership includes access to the booked class.
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Go to PGM -> Clients -> Club Members.
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Select the affected member and check their assigned membership plan.
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Ensure the Product that allows booking is correctly assigned.
2. Check club settings
Booking-related issues might stem from inconsistent settings across clubs.
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Navigate to PGM -> Settings -> System Settings.
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Verify that booking configurations (such as max hours to book in advance) are set consistently.
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Ensure that Club Zones are configured correctly for reservations.
3. Inspect class and time table configurations
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Go to PGM -> Classes -> Time Table.
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Check if classes are scheduled correctly, including date, time, and duration.
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Verify if the class is assigned to the correct Club Zone.
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Confirm that the trainer/instructor is assigned correctly.
4. Review booking restrictions
Certain settings may prevent members from booking due to configured limits.
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Navigate to PGM -> Settings -> System Settings -> Class Booking Limits.
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Review and adjust settings such as:
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Maximum number of classes a member can book per week.
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Blocked booking due to no-show policy.
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Custom max hours to book in advance settings.
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5. Examine system logs
System logs can reveal error messages related to booking issues.
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Go to PGM -> Logs.
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Search for any errors related to class booking failures.
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Identify recurring patterns that may indicate misconfigurations.
6. Verify club zone settings
Incorrectly assigned zones may cause booking issues.
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Go to PGM -> Clubs -> Reservations -> Zones.
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Ensure the correct Zone is assigned to the respective classes.
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Verify if Related Zones are properly configured.
7. Contact PG Support Team
If the issue persists after following the steps above:
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Document the issue, including screenshots and error messages.
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Reach out to the Perfect Gym Support Team for further assistance.
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Provide details such as:
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Affected club(s)
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Affected members
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Steps to reproduce the issue
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Hints
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If multiple members report the same issue, check system-wide settings rather than individual user settings.
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If a single class is affected, review its time table configuration.
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If members are getting a “No product which allows booking” message, confirm their product and membership settings.