Resolve Booking-Related Problems Affecting Multiple Clubs

Introduction

In this article, you will learn how to identify and resolve booking-related issues that impact multiple clubs within the Perfect Gym Manager system. This guide will help ensure seamless class reservations and prevent disruptions to club operations.

• This article will be helpful for PG Champions, Support Agents, Club Managers and Administrators

Before You Start

Before troubleshooting booking issues across multiple clubs, ensure you have checked the following:

• System permissions related to bookings are correctly configured.
  Go to PGM->Clubs->System Permissions. Find the following permission:    

  • System administration
    • Time table
    • Classes groups
    • Facility booking

• Class categories and types are properly assigned. Learn more.

• Employees handling bookings have the necessary permissions.

• Club zones and time table settings are aligned with class configurations. 

• Members have valid products allowing them to book classes.

Fast Lane

1. Verify member booking permissions - check if members have the correct membership or product allowing them to book classes.

2. Check club settings - ensure booking settings are uniform across all affected clubs.

3. Inspect class and time table configurations - validate if class categories and time table settings are correctly set.

4. Review booking restrictions: Look into possible booking limitations such as max hours in advance or blocked users.

5. Examine system logs - identify errors or inconsistencies in booking logs.

6. Verify club zone settings - ensure zones are correctly assigned and available for booking.

7. Contact support - if the issue persists, escalate the case to the Perfect Gym Support Team.

Instruction / Feature Description

1. Verify member booking permissions

If members encounter issues while booking classes, verify that their membership includes access to the booked class.

• Go to PGM -> Clients -> Club Members.

• Select the affected member and check their assigned membership plan.

• Ensure the Product that allows booking is correctly assigned.

2. Check club settings

Booking-related issues might stem from inconsistent settings across clubs.

• Navigate to PGM -> Settings -> System Settings.

• Verify that booking configurations (such as max hours to book in advance) are set consistently.

• Ensure that Club Zones are configured correctly for reservations.

3. Inspect class and time table configurations

• Go to PGM -> Classes -> Time Table.

• Check if classes are scheduled correctly, including date, time, and duration.

• Verify if the class is assigned to the correct Club Zone.

• Confirm that the trainer/instructor is assigned correctly.

4. Review booking restrictions

Certain settings may prevent members from booking due to configured limits.

• Navigate to PGM -> Settings -> System Settings -> Class Booking Limits.

• Review and adjust settings such as:

  • Maximum number of classes a member can book per week.

  • Blocked booking due to no-show policy.

  • Custom max hours to book in advance settings.

5. Examine system logs

System logs can reveal error messages related to booking issues.

• Go to PGM -> Logs.

• Search for any errors related to class booking failures.

• Identify recurring patterns that may indicate misconfigurations.

6. Verify club zone settings

Incorrectly assigned zones may cause booking issues.

• Go to PGM -> Clubs -> Reservations -> Zones.

• Ensure the correct Zone is assigned to the respective classes.

• Verify if Related Zones are properly configured.

7. Contact PG Support Team

If the issue persists after following the steps above:

• Document the issue, including screenshots and error messages.

• Reach out to the Perfect Gym Support Team for further assistance.

• Provide details such as:

  • Affected club(s)

  • Affected members

  • Steps to reproduce the issue

Hints

• If multiple members report the same issue, check system-wide settings rather than individual user settings.

• If a single class is affected, review its time table configuration.

• If members are getting a “No product which allows booking” message, confirm their product and membership settings.