Signature reader - troubleshooting

Introduction

Signature readers work with PerfectGym POSWeb for easy document signing with your members.

• This article will help you when experiencing problems with the Signature readers in your club. 

• This article will be helpful to IT Technician, Administrator and PG Champion.

Before you start 

Before you start, make sure that your signature reader is compatible with POSweb. More information. 

If you want to know how to use a signature reader, this article will show you how to add electronic signature of Club member in POSweb.

Instruction 

What should I do if my Signature reader is not working?

• Check if the signature reader is connected with the computer. Disconnect the device from the computer and reconnect it.
• Check Device Manager to see if the device appears in Universal Serial Bus Controllers as STU-430 or STU-500.
• Check the POS settings and make sure that the SignatureReader checkbox is ticked.
• Check if the wgssSTU.dll file is installed. Open Command Prompt with administrator privileges and enter the following commands in order:
  • cd C:\Program Files\PerfectGym\DeviceIntegrator\Wacom\x64
  • regsvr32.exe wgssSTU.dll
  • cd C:\Program Files\PerfectGym\DeviceIntegrator\Wacom\x86
  • regsvr32.exe wgssSTU.dll
• Check if your Contract Agreement template in Filestore includes a field for signature.
• Check Devices.log located inC:\ProgramData\Creadhoc\PerfectGym\Logs\DeviceIntegrator\YYYY-MM-DD  for more detailed information.