Introduction
This article introduces the action of removing a debit transaction. Normally, this type of action is not desired. However, in some cases, i.e. when an error in member's balance occurs as a result of an incorrectly added Contract Freeze, performing this action might be needed to straighten things up.
The system transactions are the result of Contract settings, including payment plan, discounts, freezes, etc. For this reason, removing user debit transactions is, by default, blocked by the system. If you try doing it, the below message will appear.
- This article describes how to remove user debit transactions anyway, which may be needed in some specific cases.
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This article will be helpful to the most advanced PGM users and Support Agents.
Instruction
STEP 1
How to find UserTansactionID?
UserTransactionID is available to the Perfect Gym Support only. Contact them and ask to deliver it to you.
They will find it in the UserTransaction table and UserTransactionID field.
STEP 2
How to Rollback user transaction in Support Tools?
- Go to the PGM -> Settings -> Support Tools -> Actions
- Choose Rollback user transactions action.
- Paste User transaction Id from step 1 and Run action.
- Go to the PGM -> Settings -> Power Tools -> Transactions
- Paste User transaction Id from step 1 and Rollback (UserTransactionId)