Facility booking - Batch booking cancellation

Introduction

This article will guide you on how to batch cancel facility bookings.

This can be used where a zone becomes unavailable, or a club member wants to cancel all bookings.

Before you start 

To access the facility booking calendar, please go to PGM->Clubs->System Permissions. Find the following permission:

• System administration
  • Facility booking
    • Calendar
      • View
      • Can overbook
      • Can force book
      • Add
      • Edit
      • Cancel

Instruction

To batch cancel facility bookings, on the facility booking calendar, press the additional options icon then Batch booking cancellation.

From / To - Select the date and time range of the facility bookings that need to be cancelled.

Club zone - Select the club zones that need to be cancelled.

More than one zone can be selected. Pressing the x next to the drop down arrow unselects all zones.

Reason for cancellation - Select from a list of reasons from the drop down menu, or enter your own reason.

To add additional facility booking cancel reasons, please follow the guide here.

Choose a member - If a single club member is cancelling their bookings, search for the member here. If this is left blank, all members will be displayed.

Booking occurence - Filter to bookings made on all weekdays, weekly or bi-weekly.

After selecting the parameters above. Using the tick box next to the booking details will select that booking to be cancelled.

Selecting the tick box next to the header will select all bookings.

Press Next to start the cancellation process.

Type of refund - you must select the type of refund the club member will get due to the cancellation of the bookings.

Standard - Whatever the refund policy is set up on the facility booking definition is what they will get.

Selecting Ignore the refund limit will ignore any rules set to limit the quantity of refunds/returns.

Custom - This will override the refund rules set in facility booking definitions. 

• Money or Product – If the original booking was made with a Product (selected in Additional Charge) then the product will return to the club member. If the original booking was made using additional charge per booking, then the transaction line will be removed.  If they have already paid for this booking, then the contract will be in credit.
• Make up product – Regardless of how the club member has booked, this will insert a product back to the club member's profile to use later. Using the drop-down list, you can select the product.
• No Refunds – The product used to create the booking will be used, or the charge against the club member will remain on their profile. No credits will be applied.

Selecting Ignore the refund limit will ignore any rules set to limit the quantity of refunds/returns.

Press Submit to process the cancellations.

A new screen will display showing the progress, if you close the screen the process will still be running in the background.