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What should I do if the Facility Booking Calendar isn't displaying correctly?

Updated

Introduction

In this article, you will learn how to troubleshoot and resolve issues related to the facility booking calendar not displaying correctly in Perfect Gym Manager. This guide includes common causes, quick solutions, and detailed steps to fix the issue.

  • this article will be helpful for PG Champions, Support Agents, System Administrators, Club Managers

Before You Start

Before proceeding with troubleshooting, ensure:

  • You have the necessary system permissions to access the facility booking calendar.

    Please go to PGM->Clubs->System Permissions. Find the following permission:

    • Facility booking
      • Calendar
        • Can overbook
        • Can force book
        • Add
        • Edit
        • Cancel
        • Generate booking confirmation
        • Skip max time to cancel before the event

  • You have cleared your browser cache and cookies.

  • You are using a supported web browser (Google Chrome, Mozilla Firefox, or Microsoft Edge).

Fast Lane

  1. Refresh the page - press Ctrl + F5 to force refresh.

  2. Clear browser cache - open browser settings and clear cached data.

  3. Check permissions - ensure your role has access via PGM -> Clubs -> System Permissions.

  4. Verify zone availability schedule -PGM -> Classes -> Zones Availability Schedule.

  5. Check facility booking definitions -PGM -> Classes -> Facility Booking Definitions.

  6. Confirm system version compatibility - check if your PGM version supports the feature.

  7. Rebuild Cache -PGM -> Settings -> System Tools -> Rebuild Cache.

Instruction / Feature Description

1. Refresh the Page

Sometimes, the facility booking calendar may not load properly due to a temporary glitch. Try pressing Ctrl + F5 to force refresh the page.

2. Clear browser cache and cookies

Outdated cached data can cause display issues.

  • Google Chrome -Settings -> Privacy and Security -> Clear Browsing Data -> Cached Images and Files

  • Mozilla Firefox -Options -> Privacy & Security -> Clear Data -> Cached Web Content

  • Microsoft Edge -Settings -> Privacy, search, and services -> Clear browsing data

3. Verify user permissions

If the calendar is not displaying at all, check if you have the correct permissions.

  • Navigate to PGM -> Clubs -> System Permissions

  • Find Facility Booking Calendar – View

  • Ensure your role has access

4. Check Facility Booking Zones Availability

If the facility booking calendar appears but does not show available times, verify the zone availability schedule:

  • Go to PGM -> Classes -> Zones Availability Schedule

  • Check if the correct zones and time slots are configured

5. Review Facility Booking Definitions

Misconfigured booking rules may prevent correct display.

  • Navigate to PGM -> Classes -> Facility Booking Definitions

  • Ensure definitions match expected booking rules

  • Check if Daily Availability or Hourly Availability settings are restricting visibility

6. Check system version compatibility

Certain features may not work correctly if your system version is outdated.

  • Check your system version under PGM -> About

  • Refer to the Perfect Gym Release Notes for version-specific changes

7. Rebuild cache in PGM

Sometimes, clearing the system cache can resolve display issues.

  • Go to PGM -> Settings -> System Tools

  • Click Rebuild Cache

  • Refresh the page after cache rebuild

Hints

  • If the issue persists, try accessing the calendar from another device or browser.

  • Ensure Zones are properly assigned in PGM -> Clubs -> Zones.

  • Contact Perfect Gym Support if you are unable to resolve the issue.

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