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How to enable or troubleshoot photo capture during member registration

Updated

Introduction

In this article, you will learn how to enable and troubleshoot the photo capture feature during member registration in Perfect Gym Manager and POSweb. This guide covers steps to ensure a smooth photo capture process, including setup, dependencies, and troubleshooting tips.

  • This article will be helpful for PG Champions, Club Managers, Reception Managers and Front Desk Staff

Before You Start

  • Ensure that your webcam is properly connected and recognized by your computer.

  • Verify that the necessary permissions for the camera are enabled in your browser or operating system.

  • If you are using POSweb, confirm that your language settings are correctly configured.

Go to this article for instructions on changing the language.

Fast Lane

  1. Navigate to PGM -> Clients -> Club Members.

  2. Click on Add Member.

  3. Enter the required details and proceed.

  4. Locate the Set Photo option and select it.

  5. Use the webcam to capture the photo or upload an image.

  6. Click Save to finalize the process.

  7. If using POSweb:

    • Find the member profile in POSweb.

    • Click the Perfect Gym icon above the client’s name.

    • Adjust the frame and take the picture.

    • Click Save or retry if necessary.

Instruction

How to Enable Photo Capture

  1. Check hardware connection

    • Ensure that the webcam is properly connected and detected by the operating system.

    • Test the camera using a different application (e.g., Windows Camera app or Mac Photo Booth).

  2. Enable camera permissions

    • If using a web application, allow camera access in your browser settings.

    • For Windows:

      • Go to Settings -> Privacy -> Camera and ensure apps have access.

    • For macOS:

      • Go to System Preferences -> Security & Privacy -> Camera and allow access to browsers and PGM.

  3. Verify PGM and POSweb settings

    • In PGM, navigate to Settings -> System Settings -> Membership and check camera-related configurations.

    • In POSweb, ensure that the photo capture feature is enabled in system settings.

  4. Ensure proper user permissions

    • Verify that the logged-in user has the necessary permissions to access photo capture features.

    • Go to PGM - > Clubs -> Employees -> System permissions and review assigned roles.

Troubleshooting Common Issues

Camera Not Detected

  • Restart your computer and reconnect the webcam.

  • Try a different USB port (if applicable).

  • Update or reinstall the webcam driver from the manufacturer’s website.

Browser Blocks Camera Access

  • In Chrome:

    • Click the lock icon in the address bar.

    • Ensure Camera Access is set to Allow.

  • In Firefox:

    • Click on the Permissions icon and allow camera access.

  • In Edge:

    • Go to Settings > Site Permissions > Camera and allow access.

Photo Not Saving

  • Check available storage space in your system.

  • Ensure the image format is supported.

  • Refresh the page and retry the process.

Hints

  • Always check that your webcam is working before starting member registration.

  • If capturing a photo in PG GO mobile app, note that it will only be visible within the mobile app and not in PGM or POSweb.

  • If using an external webcam, ensure it is set as the default camera in system settings.

For further support, contact Perfect Gym Support.

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