Introduction
This article explains how a member logs in to the WhiteLabel mobile app once two-factor authentication (2FA) is enabled. The separate universal PG GO app (with its own login) is not part of this rollout yet.
- In this article you'll learn how a member finishes signing in to the mobile app with a 6-digit code, and what happens if they lose access to their authenticator app.
- This article will be helpful to Front Desk employees and other club employees supporting members with 2FA.
Before you start
2FA must be enabled for the member's company, and the member must have already set it up with an authenticator app on their phone (see the set-up article). No specific authenticator app is required — Google Authenticator, Microsoft Authenticator, Authy and 1Password all work.
Instruction
How to log in to the WhiteLabel mobile app with 2FA
1. The member opens the mobile app and enters their email and password as usual.
2. When prompted for the verification code, the member opens their authenticator app and finds the current 6-digit code for this account.
3. The member enters the 6-digit code to finish signing in. The code changes every 30 seconds, so if it expires the member enters the next one the app shows.
Hints
What if a member loses access to their authenticator app?
There are no recovery codes and no self-service "lost my phone" option. If a member loses their authenticator app (new phone, uninstalled app, etc.), they must visit their club in person — an employee can reset their 2FA in PGM so they can pair a new authenticator app on their next login.