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How to check whether an Access Control device is present in the local network

Updated

Introduction

In Perfect Gym, your Access Control scanners must be successfully connected to your local network to function properly. This feature ensures that the Access Server service can validate every scan, preventing devices from becoming inactive or switching to an emergency mode that grants access without proper validation.

  • In this article, you will learn how to verify the network connection of your access control devices using a third-party IP Scanner application, compare them with your configuration files, and perform basic troubleshooting steps.

  • This article will be helpful for PG Champions, IT Administrators, Support Agents, or any staff members responsible for maintaining gym hardware.

Before you start

Before reporting any issues with Access Control scanners, it is mandatory to verify if the device is visible on your local network. If the device is not present, the Perfect Gym Technical Support team will not be able to connect to it and assist you. You will also need to download a third-party IP Scanner application (such as Advanced IP Scanner) to perform these steps.

Fast lane

Note: This is a brief overview, and the following sections contain more detailed information.

  1. Command Prompt / Enter ipconfig / Note your IPv4 Address

  2. Open IP Scanner / Enter your IP range (e.g., 192.168.0.1-255) / Run scan

  3. Review results / Locate device brands (Suprema, Gantner)

  4. Go to C:\Program Files (x86)\Perfect Gym\AccessServer / Open AccessServerConfig in Notepad / Compare device IPs and IDs

  5. Unplug missing or grayed-out devices for 30 seconds / Reconnect / Scan again

  6. Contact Support if the device still fails to appear or work properly

Instruction

Step 1: Find your Access Server's IP address 
To check which devices are present on your local network, you first need to find the IP address of your Access Server computer. Open the Command Prompt on that computer and type ipconfig. Press Enter. Look for the line labeled IPv4 Address—this is your computer's IP.

Step 2: Scan your local network 
Copy your IPv4 address and open your IP Scanner application. Enter the range of IP addresses that the application should check (for example, 192.168.0.1-255) and start the scan.

Step 3: Identify your devices 
When the application finishes scanning, it will display a list of all devices currently active on your selected network. Look for the brand names of your access control devices next to the results. Common brands used with Perfect Gym include Suprema and Gantner.

Step 4: Verify devices against your Access Server configuration 
Next, you need to verify if the devices found by the scanner match the devices set up in your Access Server.

  1. Navigate to the default installation path: C:\Program Files (x86)\Perfect Gym\AccessServer.

  2. Locate the file named AccessServerConfig and open it using a text editor, like Notepad.

  3. For direct IP devices (e.g., Gantner): Check the <ethernetSettings> section in the configuration file to find their registered IP addresses. Compare these with the IP Scanner results.

  4. For ID-connected devices (e.g., Suprema): You can check if the total number of connected devices showing in your IP Scanner matches the number of devices listed under the <gateReaders> section of your configuration file.

Step 5: Troubleshoot missing or inactive devices 
If a device is missing from the local network list or appears with a gray icon (instead of a blue, active one) in the IP Scanner, it needs a hard restart. Unplug the device from its power socket, wait for at least 30 seconds, and plug it back in. Run the IP Scanner again to see if the device has successfully reconnected.

Hints

  • External Software for Suprema Devices: Devices connected via ID, like Suprema, often require external software (such as Biostar 2) for advanced configuration. This application is usually already installed on your Access Server PC. You can log into it using the credentials created during installation. If the installation was handled by the Perfect Gym Technical Support Team and you do not know the credentials, please reach out to us!

  • Hardware Failures: If a device still does not show up on the local network after a 30-second power cycle, it generally means the hardware is malfunctioning, or your network administrator needs to reconfigure it.

  • When to Contact Support: If the device successfully reconnects to the network but is still not granting access or functioning as intended, please contact the Perfect Gym Technical Support team for further assistance.

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